Privacy Policy
Last Updated: 1 September 2026
Artiva Hospitality (“Artiva Hospitality,” “Artiva,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit artivahospitality.com (the “Website”), contact us, submit a project inquiry, request information, schedule a showroom visit, or otherwise interact with us through the Website.
1. Who We Are
Artiva Hospitality is a hospitality furniture, fixtures, and equipment (“FF&E”) company based in Chino, California. We provide custom furniture, lighting, vanities, millwork, and related project coordination services for hospitality projects.
Business: Artiva Hospitality
Address: 13901 Magnolia Ave., Chino, CA 91710, United States
Email: hello@artivahospitality.com
Phone: (909) 955-3456
For purposes of applicable privacy laws, Artiva Hospitality is responsible for the personal information described in this Privacy Policy unless otherwise stated.
2. Information We Collect
The personal information we collect depends on how you interact with our Website.
Information You Provide to Us
When you contact us or submit a form, we may collect information such as:
Name
Company or organization
Business email address
Phone number
Project location
Project description
Information about an upcoming hospitality or FF&E project
Communications you send to us
Files, specifications, drawings, or other information you voluntarily provide
Any other information you choose to include in a message or inquiry
Please do not submit sensitive personal information through the Website unless it is necessary for your interaction with us.
Information Collected Automatically
When you use the Website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate geographic location derived from your IP address
Referring website or source
Pages viewed
Date, time, and duration of visits
Website interactions
Technical and performance information
We may collect this information through cookies and similar technologies.
3. How We Use Personal Information
We may use personal information to:
Respond to inquiries and requests
Discuss potential hospitality and FF&E projects
Prepare for consultations, showroom visits, or project conversations
Communicate with prospective and existing clients
Provide requested information about our services
Operate, maintain, secure, and improve the Website
Understand how visitors use the Website
Measure Website performance and traffic
Troubleshoot technical issues
Maintain business records
Prevent fraud, misuse, or security incidents
Comply with applicable laws and legal obligations
Establish, exercise, or defend legal claims
If you become a client, additional information may be collected and processed in connection with quotes, proposals, purchase orders, contracts, production, logistics, delivery, and other project activities. Those activities may also be governed by separate agreements between you and Artiva.
4. Cookies and Analytics
Our Website may use cookies and similar technologies to help the Website function, measure performance, understand traffic, and improve the user experience.
We may use services such as Google Analytics 4 to understand Website usage. These services may collect information such as device information, approximate location, pages visited, referral source, and interactions with the Website.
Depending on the configuration of the Website and your location, you may be given controls that allow you to accept or reject certain non-essential cookies. You can also control cookies through your browser settings. Disabling certain cookies may affect Website functionality.
5. Google Analytics and Google Search Console
We may use Google Analytics and Google Search Console to understand Website performance, search visibility, traffic patterns, and visitor interactions.
Information processed by Google through these services is subject to Google’s applicable privacy terms and policies.
Where required by law, analytics technologies that require consent will not be activated until appropriate consent has been obtained.
6. CRM and Contact Form Processing
Information submitted through our Website may be delivered to Artiva by email and may also be stored or processed through customer relationship management, form-processing, hosting, or business communication providers.
For example, we may use a customer relationship management platform such as HubSpot to organize inquiries and communications if that integration is enabled on the Website.
These providers process information on our behalf for purposes such as delivering form submissions, maintaining business records, communicating with prospective clients, and managing business relationships.
7. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business.
Service Providers
We may use third parties that provide:
Website hosting and infrastructure
Website analytics
Form processing
Customer relationship management
Email and communication services
IT and security services
Cloud storage
Professional services
These parties may access personal information only as reasonably necessary to provide their services to us, subject to their agreements and applicable law.
Business and Project Partners
If you engage Artiva for a project, information may be shared where reasonably necessary with manufacturers, logistics providers, warehouses, contractors, professional advisers, or other project participants involved in delivering the requested services.
We do not share confidential project information with unrelated parties simply for their independent marketing purposes.
Legal Requirements
We may disclose personal information if we believe disclosure is reasonably necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Protect our rights, property, or safety
Protect our clients, Website visitors, or others
Investigate fraud, security incidents, or misuse
Enforce agreements or defend legal claims
Business Transactions
If Artiva is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.
8. Sale and Sharing of Personal Information
Artiva does not sell personal information for monetary consideration.
We do not intend to use personal information submitted through project or contact forms for cross-context behavioral advertising.
Certain analytics, advertising, or third-party technologies can be treated as a “sale” or “sharing” under some U.S. state privacy laws, depending on how those technologies are configured.
If Artiva uses technologies that constitute a sale or sharing under applicable law, we will provide any legally required notice and opt-out mechanism.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Responding to inquiries
Maintaining business and client records
Managing ongoing or potential projects
Fulfilling contractual obligations
Resolving disputes
Maintaining security
Satisfying tax, accounting, legal, or regulatory obligations
Retention periods may vary depending on the nature of the information and our relationship with you.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no Internet transmission, Website, database, or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
11. California Privacy Rights
California residents may have certain rights concerning their personal information under applicable California privacy laws. Depending on the law that applies to Artiva and your information, these rights may include the right to:
Know what personal information we collect, use, disclose, sell, or share
Request access to personal information, including specific pieces of personal information where applicable
Request correction of inaccurate personal information
Request deletion of personal information, subject to applicable exceptions
Obtain information about categories of personal information, sources, purposes, and recipients
Opt out of the sale or sharing of personal information where applicable
Limit certain uses and disclosures of sensitive personal information where applicable
Not receive discriminatory treatment for exercising applicable privacy rights
Artiva will honor privacy requests to the extent required by applicable law.
To submit a privacy request, email hello@artivahospitality.com with the subject line “Privacy Request.” You may also contact us by phone at (909) 955-3456.
Please include enough information for us to understand and reasonably verify your request. We may need to verify your identity before fulfilling certain requests.
You may also use an authorized agent to make a request where permitted by law. We may require appropriate documentation confirming the agent’s authority.
12. Do Not Track and Global Privacy Control
Some web browsers transmit “Do Not Track” signals. Because there is not a universally accepted standard for responding to all Do Not Track signals, our Website may not respond to them in every circumstance.
Where required by applicable law, we will recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, when the Website uses technologies subject to those requirements.
13. International Visitors
Artiva is based in the United States, and information submitted through the Website may be processed and stored in the United States or other countries where our service providers operate.
If you access the Website from outside the United States, your information may therefore be transferred to jurisdictions whose data protection laws differ from those in your country.
Where laws such as the European Union or United Kingdom data protection rules apply to our processing, we will process personal information under an appropriate legal basis, which may include:
Your consent
Taking steps at your request before entering into a contract
Performing a contract
Compliance with a legal obligation
Our legitimate business interests, where those interests are not overridden by your rights
Where applicable, individuals may also have rights to request access, correction, deletion, restriction, portability, or objection to certain processing and may have the right to withdraw consent. You may also have the right to lodge a complaint with the data protection authority in your country.
14. Children’s Privacy
The Website is intended for business and professional audiences and is not directed toward children.
We do not knowingly collect personal information from children under 13 through the Website. If we learn that we have collected personal information from a child in circumstances prohibited by law, we will take reasonable steps to delete it.
15. Third-Party Websites
Our Website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Website, business practices, technologies, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. If required by law, we will provide additional notice of material changes.
17. Contact Us
For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:
Artiva Hospitality
13901 Magnolia Ave.
Chino, CA 91710
United States
Email: hello@artivahospitality.com
Phone: (909) 955-3456